Return & Refund Policy

Last Updated: August 8, 2026

At Jellycat, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• Items must be unused and in their original condition.
• Items should be returned with their original packaging and tags, where applicable.
• The item must not be damaged, altered, or used beyond reasonable inspection.
• Proof of purchase or your order number may be required.

We reserve the right to refuse a return if the item does not meet these requirements.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

We do not charge any restocking fees for returned items.

We recommend using a trackable shipping service when returning an item, as Jellycat is not responsible for returns that are lost or damaged during transit.

Refunds

Once we receive and inspect your returned item, we will process your refund.

Refunds are generally processed within 7 days after the returned item has been received and approved.

The refund will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and photos of the item.

If the issue is confirmed, we will work with you to provide an appropriate resolution.

How to Request a Return

To request a return, please contact our customer support team with:

• Your order number
• The item(s) you would like to return
• The reason for the return

Our team will provide you with the next steps for returning your item.

Important: Please do not send items back without first contacting us and receiving return instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through the contact information provided on our website.

Jellycat reserves the right to update or modify this Return & Refund Policy at any time.